FAQ - Ernest Goods Co
Frequently Asked Questions (FAQ)
1. What makes Ernest Goods Co. skincare products unique?
Our products are made with high-quality, natural ingredients, and each formula is crafted with intention and simplicity. We believe in slow beauty — creating products that nourish the skin and reconnect you with daily rituals of self-care.
2. Are your products suitable for sensitive skin?
Yes! Our entire skincare line is formulated without harsh chemicals, sulfates, or synthetic fragrances, making them gentle enough for sensitive skin. Always patch test before full use if you're unsure.
3. Do you use natural or organic ingredients?
We use naturally derived ingredients and botanical extracts in all our products. Many of our ingredients are organic, and we avoid anything unnecessary or artificial — because your skin deserves the best.
4. How do I build a simple skincare routine using Ernest Goods Co. products?
Start with our Lavender & Rose Face Toner to refresh your skin, follow with our Face Serum or Hydrating Facial Oil for deep nourishment, and use one of our Sugar Scrubs 2–3 times per week to exfoliate and brighten your complexion. It’s a gentle, effective routine for glowing skin.
5. How often should I use the sugar scrubs?
We recommend using our scrubs 2–3 times per week. For sensitive skin, once a week may be enough. Regular exfoliation helps improve skin texture and allows your moisturizers and serums to absorb better.
6. Are your products cruelty-free?
Absolutely. We never test on animals, and we’re committed to ethical sourcing and responsible manufacturing practices.
7. Do you offer products for men?
Yes! Our Rosemary & Clove Beard Oil and Potter’s Balm are loved by men for their nourishing and subtle formulations. Our entire collection is actually unisex and perfect for anyone who values quality skincare.
8. Where are Ernest Goods Co. products made?
All of our skincare products are handcrafted in small batches in the USA to ensure quality and consistency. It’s our way of honoring our roots while delivering the best to your doorstep.
9. How long do your products last?
Most of our products have a shelf life of 6–12 months after opening. Store them in a cool, dry place away from direct sunlight for best results.
10. Do you offer wholesale or bulk purchasing?
Yes! We partner with select boutiques, spas, and wellness shops. If you're interested in stocking Ernest Goods Co. products, contact us here — we'd love to connect.
11. Can I layer your facial oil with makeup or sunscreen?
Yes! Our Hydrating Facial Serum absorbs quickly and can be used as a base before applying SPF or makeup. It leaves skin smooth and radiant without feeling greasy.
12. What’s the difference between your sugar scrubs?
Each scrub offers unique benefits:
- Turmeric Sugar Scrub helps brighten and even skin tone
- Green Tea Sugar Scrub soothes and calms
- Lavender or Lemongrass Scrub refreshes with calming aromatherapy
Choose based on your skin’s needs and your mood.
13. Do you offer gift sets or bundles?
Yes, we offer curated gift boxes and seasonal bundles. They’re perfect for birthdays, holidays, or self-care treats. Browse gift options here.
14. Can I use your products during pregnancy or breastfeeding?
Our ingredients are natural and gentle, but we always recommend consulting your healthcare provider to be sure. Avoiding essential oils like clove or rosemary may be advised for some.
15. How long does shipping take?
Orders typically ship within 2–3 business days. U.S. customers can expect delivery within 5–7 days. We also offer expedited options at checkout.
16. Do you ship internationally?
We currently ship within the U.S. and Canada. For international requests, contact us — we’re expanding!
17. Can I return or exchange a product?
We want you to love your skincare. If you're not satisfied, contact us within 14 days of delivery. See our Return Policy for details.
18. Are your products vegan?
Most of our products are vegan, and all are cruelty-free. If a product contains beeswax or other non-vegan ingredients, it will be clearly listed in the product description.
19. What’s the best product for dry or flaky skin?
Try our Potter’s Balm for deeply moisturizing dry hands, elbows, and heels, or our Hydrating Facial Oil to replenish facial moisture. Pair with a sugar scrub to gently remove flakes first.
20. Can I use your toner and serum together?
Absolutely. Use the Lavender & Rose Toner first to balance and refresh the skin, then follow with our Face Serum or Facial Oil to lock in hydration.