Return & Refund Policy
To return a product, please send an email to firstname.lastname@example.org to notify us of your intent to return an item or items. Please include your name, the items you plan to return, and the reason for the return. We will refund all qualifying returns to your credit card within 7 days of receiving your return. Original shipping charges will not be refunded, unless the return is a result of our error, in which case we will email you a return label to print out and use.
We will gladly replace any damaged or defective item immediately, and will cover the cost of shipping the faulty product back to us. Please email customer service as soon as possible at email@example.com or call us at 415–347-5612 in the event you receive damaged or incorrect products.
Items that qualify for our 30-day return policy:
- Unused skin care within 30 days of purchase
- Used skin care, makeup or hair care for which we do not offer samplesproviding it’s within the 30 days and less than 70% has been used. With the exception of pencil products such as eyeliner or lipliner, pressed powder products such as eyeshadows or blushes and Mascaras, due to the fact that we cannot make samples of these items.
Unopened Hair Color
Items that are not returnable/refundable:
Trial and Travel Kits
Used skin care, makeup or hair care for which we offer samples
Sale or Clearance items
Used hair color
If you chose to return an item from an order that qualified for a promotion, such as a gift with purchase, a discount, or free shipping, the value of that promotion will be removed, causing a deduction in the refund amount. If returning an item that qualified you for a "gift with purchase" offer, please return the promotional item as well, to avoid the value of the item being deducted from your refund.
For all returns we receive that exceed the 30 day limit, we reserve the right to deny a refund, to partially refund, or issue store credit, at our discretion. For that reason, we strongly encourage you to email us at firstname.lastname@example.org before returning product for a refund, to make sure you are eligible. All Clearance Item sales are final. All products can be returned to the following address:
Ernest Goods Co
P. O. Box 170503
San Francisco, CA 94117